It is a fact that automated technology and processes are already being widely disseminated in healthcare institutions of all sizes to speed up and lower the costs of the procedures, in addition to qualifying care.
Adopting a telemedicine system is one of the strategies for obtaining accurate, fast and even low value reports, an ideal alternative for managers looking to optimize clinic operation. But given the many solutions available in the market, how to know the differentials that a good telemedicine service should offer?
In this article, we will list some of the key points of an efficient telemedicine system that, in addition to the needs of clinic managers and hospitals, is in accordance with Brazilian legislation, Anvisa It’s from Federal Council of Medicine .
What a telemedicine system should offer
1. Cutting edge technology
Because it is a solution that will modify the internal processes of the clinic or hospital and the way the organization serves its clients, a telemedicine system needs to offer the most modern in terms of technology.
The platform should offer, for example, easy integration to the devices (as we will discuss in the next section), artificial intelligence algorithms that help identify emergency, and encryption for information security , all to ensure the correct execution of medical procedures. There can be no errors in these processes or the quality of the reports could be impaired.
2. Integration with examination equipment and management software
One of the important things to consider when opting for a telemedicine company is to check that the online report system connects directly to medical examination devices. Technologies like IoT (Internet of Things) allow even analog devices to connect to the internet. In this case, the information collected in each examination application is sent directly to the telemedicine system for the network of medical specialists to be able to do so, without the need of uploading and manual submission.
With this, the benefits to the clinics are diverse: automatic uploading takes place directly from the devices, causing local staff to worry only about activities related to patient care and to stop wasting time with clinic bureaucracies. Automatic sending also minimizes virtually zero human failures. It is also worth noting that the sending of e-mail surveys to reports is prohibited by Brazilian law, so this aspect is essential when evaluating a telemedicine company.
Another important point is to verify if there is integration of the telemedicine system with management software and medical records already used, so that the report is already inserted in the digital files of the clinic. More modern telemedicine systems, such as Telemedicine Portal , provide a clinic-ready platform where all information related to patient exams is in one place.
3. Ease of use
The telemedicine platform needs to be intuitive and easy to use by all healthcare professionals. As we have already mentioned, a direct connection with medical examination devices is a very important issue.
In addition, one should take into account the ease of system implementation. Some companies allow the installation to be done remotely and in a few hours, only freeing the access to a qualified technician. Once installed and with rapid training, technicians, nurses and doctors are quickly able to navigate the platform, performing all procedures.
4. Attention of the main medical specialties
Telemedicine can already be applied to the main medical specialties, attending to the demand of clinics and health units for different examinations. It is worth investing in telemedicine systems that can evaluate evaluations of:
5. Qualified medical staff and always available
The team of experts to evaluate the exams should be composed of qualified professionals and reference in their specialties. In the Portal, for example, the team of doctors is composed of professionals who work in renowned organizations such as the Sleep Institute, the Heart Institute of the University of São Paulo (Incor) and the Hospital do Coração (HCor).
6. Security of information
As we speak, leading-edge technology in a telemedicine system also ensures information security. This is paramount because files can not be just scanned and deposited in any format on the computer. It is necessary to use a system that offers security certification and content encryption, allowing access only by authorized persons, through validation and identification
In the platform developed by Portal, all the protocols for sending and storing data are followed, safeguarding the confidentiality and the information storage period. All files are saved in a secure online environment, where it is easier and faster to organize and find files at any time.
7. Accurate reports
In addition to the team of specialists of excellence, in some telemedicine companies, such as Portal, doctors rely on artificial intelligence to help them identify alterations in the exam, based on the comparative images and the patient’s history , stored in the system.
The Telemedicine Portal is also able, even remotely and sometimes in real time, to alert clinics and hospitals if a given examination has been performed in a wrong way, thus avoiding the need for recall of the patient. The company also provides training to health professionals to improve the performance of the tests, and remote tests on the equipment to verify interference. With all this, the exams arrive with excellence for reports, which, together with medical and artificial intelligence, make the reports very precise.
8. Agility in returning reports
At this point, we can consider two key pieces: the direct integration of the platform with the exam apparatus and the team of physicians available full time, both prominent ‘gears’ in the Portal system. As soon as they receive the examinations, the experts deliver the report on the same day. In urgent cases, this time limit may be reduced to one hour. With the award in hand, the patient has the possibility to return to his doctor and soon start the treatment.
9. Reduction of costs
Having doctors of different specialties just to layoff the exams is a cost that can be avoided. With a distance-reporting service, the clinic can have a team of experts online and always available, reducing the costs of hiring staff. In addition, the digital process can improve productivity because optimizes the work of health professionals .
Another two benefits that the Portal offers its clients is the possibility to pay only for the reports issued, according to the demand of the institution, and also the location of equipment with contracts by period. This is a way of not having to afford a high investment in the purchase of equipment, and at the same time, be able to offer more services.
As we have seen, a good telemedicine system guarantees a number of advantages to clinic and hospital managers. But we must be aware of the technology used by online reporting platforms, and the support provided by the service provider in relation to the installation and training for the correct use of the system. These are conditions that will guarantee the quality and optimization of the processes, from the accomplishment of the examinations until the delivery of the reports to the patients.
If you want to know more about Portal Telemedicina, contact or request a free trial here , to make up to five exams of your choice. By applying our system, you will realize the benefits in practice.