Humanized service: how can technology help?

humanized care The debate about humanized care has gained increasing strength as technology is implemented in the health area. The use of standardized and automated technical procedures, in addition to larger and more complex hospital structures, contributes to the idea that innovations make the physician-patient relationship colder and more objective.

But is not it just the opposite? Is it not necessary to consider that with bureaucratic or repetitive procedures being performed by digital tools and with the support of artificial intelligence, doctors and other health professionals can now devote more time to the care and treatment of their patients?

In this article, we’ll talk more about humanized care and how technology can help improve anamnesis during consultations and help health professionals care for people with more empathy and attention.

The importance of humanized care

First, let us present what is considered a humanized care . It can be said that it is the one in which the health professional – the doctor is the main “actor”, but it is also necessary to consider the whole care team – understands the patient as an individual, a person with personality and particular needs. The professional then establishes with this patient a dialogue from the time of research on the disease to the prescription and application of the treatment or procedure.

Therefore, humanized treatment presupposes the union between the quality of the technical treatment and the quality of the which develops between patient, family and staff. This link is fundamental so that the patient trust the doctor and follow the guidelines that this prescribes , especially in more severe cases.

In summary, there is a humanized service when:

  • The treatment is individualized, that is, it considers the person as a whole and does not classify it in a general way according to its diagnosis or general picture.
  • The care is carried out with empathy, attention and integral welcome to the patient and his / her family / companion.
  • There is an attentive and differentiated listening, with the presence of a sensitive look at human issues.
  • There is respect for intimacy and differences.
  • The service conveys confidence, security and support.

humanized care From the point of view of the patient, the closest care and attention to their needs is directly related to the aptitude and ethics of the health professional. Of course, these are fundamental factors, but it is also necessary to consider the working conditions to which the professionals are subjected. Thus, to establish humanization in the hospital environment, it is necessary to value the dignity of the patient, but also of doctors, nurses and nursing technicians.


Changing culture also depends on improved structure

In addition to changes in the culture of patient care, the Ministry of Health, within the guidelines of the HumanizaSUS program , provides that humanization of care goes beyond: there is co-responsibility between institutions and professionals in the production of health and in the management of work processes, including the structure to enable all these care.

Therefore, it is important to emphasize that the management of the hospital, public or private, must take into account the pressure of the profession, high hours of work, activities with a high level of stress and other everyday situations (which can generate fatigue or low motivation). professionals in the health area. It also needs to be attentive to the structure it offers, which must rely on equipment and processes to facilitate the routine and meet with quality.

How technology can help

When we speak of structure to meet with quality, we can mention from good equipment to the automation of management processes. These and many other procedures may rely on technology to be more accurate and efficient.

In relation to the equipment, many already give great support to the doctor, his team and patients. Good examples are endoscopy, colonoscopy, and catheterization devices that point to anomalies, but are also capable of removing lumps or unclogging arteries less invasively than a few years ago. At the hospital Albert Einstein , in São Paulo, already there are imaging devices capable of pointing out possible diseases and automatically forward notifications to the physician, and equipment that sends vital patient signals directly to electronic medical records.

humanized care But there are innovations in the most diverse areas of health, from diagnosis, through treatments, research, the pharmaceutical industry, to the introduction of robotics in procedures, for example. It’s the call medicine of the future , which today uses the evolution of medical knowledge together with the development and mastery of the latest technologies.

THE internet of things (IoT) and the use of Artificial Intelligence in Medicine perhaps the most transformative solutions. With a series of interconnected and connected equipment and computers capable of storing and processing a vast repertoire of data, it is now possible to seek answers and treatments for diseases much more quickly than any human mind would be able to. And even before the pathologies appear.

These technologies are essential to help physicians focus more on the patient and less on collecting data and information that can be done by computers. Professionals can leave bureaucratic situations and dedicate themselves more to the service with empathy, receiving the patient well, listening to their complaints and evaluating it in a global way.

The application of telemedicine

THE telemedicine is one of these innovations in the health sector. The activities of telemedicine facilitate the exchange of information and analysis of the results of different exams.

Its current strength is the issuing of remote reports . Through an online platform, the exam can be performed in clinics, offices or hospitals in any city and lauded by renowned experts, via the internet. The exams are evaluated and delivered digitally, providing support for traditional medicine. The online report can be made for several medical specialties , in exams such as ECG, EEG, mammography, X-ray, tomography, among others.

humanized care In telemedicine-based exams it is possible to use IoT and Artificial Intelligence solutions to connect analogue devices to the platform and send the exams directly, without the need for scans. uploads manuals. Already the learning of the machines assists in the screening of the exams, putting the urgencies in the first place of the analysis queue.

In addition, it informs almost immediately whether the quality of the exam is compromised and whether it will need to be redone. This is especially useful since the doctor does not “waste time” with a test that will not provide relevant information. And it prevents the reconvocation of patients to repeat the test. Another factor is that by reading what you have done of other exams, the computer assists in the issuance of more accurate reports.

These facilities brought by technology, as we have already pointed out, help in the routine and the organization of work in health institutions. With telemedicine, for example, the team of medical specialists that would be intended only to layoff examinations, can be used in care. The team thus gains the reinforcement of specialists, who can support and attenuate the number of daily consultations made by each professional. With more time to dedicate to each patient, these professionals will certainly be able to provide a more humanized assistance.

When hospital management manages to balance the role of the physician – clinical examination, discussion and analysis of the patient’s health history – with the important conclusions obtained by technological innovations, the humanization of care is closer.

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